Its been a hectic start to the year. This weekend we have managed to arrange an urgent office refurbishment fit out for Sunday afternoon on 11th January. A client in the Merseyside area contacted us a few days before Christmas. An on site meeting was organised for 23rd December at 3pm and a suggested order was proposed for 38 desks, 16 radial storage units, 19 custom design and fabric desk screens, 39 custom fabric chairs. Most of the furniture was in stock so stock was reserved with the manufacturer just to hold these products for the proposed order.
Our client had very demanding timescales to meet as they were hoping to refurbish their call centre by 11th January in time for a visit by one of their new VIP clients. Problem was that the entire office furniture industry closes down for a couple of weeks between Christmas and New Year, plus the decision makers on the client were also out of the country on holiday between Christmas and New Year. Just to complicate matters as a business employing around 40 staff the refurbishment needed to take place over the weekend of 10/11 January and they were wanting quotes for removal of existing furniture, plus there was the additional problem of working around new carpets etc.
As much groundwork as possible was done between Christmas and New Year. On return to the office on Monday 5th January we still needed to secure a firm order from the customer in order to get on with ordering custom fabric for the chairs and screens, plus specifying and signing off the design of the custom screens. We received the go ahead for the order, late Monday afternoon but the client had organised removal of their existing furniture themselves. Problem was the installation time was no down to a start time of 1pm on a Sunday afternoon and we still needed quotes for the unsociable hours office installation which was obviously going to be more expensive.
After chasing everybody at the furniture manufacturers just to make sure this all happened in time everything seems to have fallen into place at this moment, even with a late request for an additional 36 pedestals to be added to the order. A team of 9 fitters are booked to arrive at the clients at 12:30pm on Sunday afternoon. If there are any on site delays caused by the carpet fitter overrunning this will be expensive with 9 guys booked for 8 hours on double time. Hopefully everything will go to plan. Will keep you all posted.